Privacy Policy

Introduction

When signing up for or using AddPointment you are entrusting AddPointment with the protection and sensitivity of your information, and that of your customers. This is a responsibility we take very seriously. This document is intended to outline what we collect, how we store it, what we do with it, and what your rights are as it relates to that data.

Who Should Read This Policy?

This Privacy Policy will apply to you if you are any of the following:

• A Service Provider who’s using AddPointment
• A Customer who makes booking at AddPointment
• Visitors of our Websites

By accessing our websites, or using any of the services, you agree to the terms of this Privacy Policy.

Scope of Privacy Policy

This privacy policy is intended to apply to individuals or entities who use AddPointment’s websites, mobile applications, products and services (collectively, “Services”). For the purposes of this Policy, “User”, as the term is used here, refers to an individual or an entity that uses our Services, referred to as “User” or “Users”.

Any reference to Personal Data means any information stored by AddPointment that could lead to an individual person being identified either directly or indirectly. This may include but is not limited to name, email address, phone number, street or postal address, IP address etc. By registering for AddPointment you acknowledge the collection, transfer, storage, processing, disclosure and other uses of your information as outlined in this privacy policy.

User Information, being personal information relating to our Users and (where applicable) their businesses. We collect this information so that we can provide our Services to those Users. For the purposes of GDPR in the European Union, we are the ‘data controller’ of this User Information and we collect and store it for the purposes of providing our Services to Users and maintaining records and contact details relating to those Services and Users. This policy sets out how AddPointment processes your information as a User.

Customer Information, being personal information relating to individuals with whom our Users interact (such as customers of their businesses). Users of our Services are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals with whom our Users interact. We collect information under the direction of our Users, and have no direct relationship with individuals whose personal information we process in connection with the use of our Services. If you are a User providing information (including personal information) about someone else, you must have the legal ability to do so and, if necessary, inform them about how their personal information will be used (as described in this Privacy Policy).

If you are an individual who interacts with a User using our Services – for instance if you’re an employee or customer of a business – that User is the controller of your information and you should contact them directly (e.g. – the owner or manager of the business) – for assistance with any requests or questions relating to your personal information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs).
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
• To process transactions.
• Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To send periodic emails.
• The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

Personal details such as company, service providers and customers’ data are all stored in our system and will be kept for as long as you remain as a user of our system. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?

Yes. Cookies are small files that allow us to recognize your browser and remember some certain information from your computer’s hard drive. They will install a temporary memory of your details to identify you as a user and customize the web pages appropriately. This could only happen if you enable the website or service provider’s system to hold a specific amount of data or access by the webserver. Otherwise, the server will read the cookie and retrieve all the user’s information from the database whenever the site is revisited.

Our usage of cookies is to help us remember that you’ve logged into AddPointment, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

To inspect whether your browser is configured to allow cookies, you may check through your browser’s settings. Browser’s Help menu will guide you to the correct way to modify your cookies. Disabling your cookies will not affect the user's experience.

Email Communications

AddPointment sends billing information, product information, Service updates and Service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the Service. Timely will remove you at your request.

Do we disclose any information to outside parties?

AddPointment will only release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Other than stated above, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. By opting to take up these third party products you agree to AddPointment providing your information to these third parties and you acknowledge that these third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google Analytics

We may conduct web analytics to analyze site traffic and user behaviour on our website, such as Google Analytics. Google Analytics is a web analytics service produced by Google Inc. with tracks and reports of website traffic. The information will be generated by their cookie on the usage of our website, such as your IP address, URL visited and time of the page being viewed. Google will monitor your use of the website, assemble reports of the website activities and evaluate the performances of the website content, products, etc. Google may transfer the information to third parties where required by law or process the information on behalf of Google. Find out more information about Google Analytics’s privacy policy

Opting Out:

To opt-out of Google Analytics measurement from our website, users can install Google Analytics opt-out browser add-on to disable the trackings on them.

Facebook Pixels

We use Facebook pixel to understand the actions people take on our website. Facebook pixel is a snippet of JavaScript code that allows website owners to track visitor activity on their website. It operates by loading a small library of functions that track visitors and identify the action made by them. When some visit your website and take an action (for example, purchasing a product), Facebook pixel will activate and report this action to the website owner. It’s a powerful tool that allows you to create engagement with your audience through ad targeting, dynamic ads and conversion optimization. Facebook Pixel has enabled us to measure the effectiveness of the website, defining the custom audience for ad targeting and converting higher conversion of our website. However, Facebook may provide information to other parties for marketing, advertising or other uses. You may view more Facebook pixel’s privacy policy.

Opting Out:

If you are planning to implement opt-out code on Facebook Pixel, you may refer to Facebook business article about the latest changes they have made on their cookies.

Tawk.to

Tawk.to is live chat support and messaging application that helps us facilitate our one-on-one instant chat sessions between AddPointment users and AddPointment support staff. Tawk.to enable us to chat and monitor any people who have questions on AddPointment’s website without hassles. The platform also allows customers to reach the support staff via mobile app and website.

Access to your account

To quickly and efficiently resolve customer support issues related to your account, you consent to us logging into your account from time-to-time. If you do not wish us to access your account, then you may notify us in writing.

Your Rights

We want you to remain in control of your personal information and here are some parts to make sure you understand your legal rights:

Deleting Data as User or Service Provider

You may submit a written request to delete all personal information from the AddPointment platform. Any AddPointment account user, whether she or he is the service provider or customer user will need to send an email to commence this process. Duration of fulfilling this request will be within 30days of the receipt of the request.

Correcting Personal Information

You may send an email request to correct any inaccuracies in your personal information that is held by AddPointment. The duration of fulfilling the requests will be within 30 days. Send your request to us.

Request for records history

Send us your requests to AddPointment here, where we can provide you with the historical Team members and appointment records from your account. The duration of fulfilling the requests will be within 30 days. Send your request to us.

Information That You Provides Voluntarily

For Service Providers:

Our “Now Serving” features is a feature for service providers to display queue numbers from any screen, to allow customers to view their waiting status before their turn. From the settings, we are giving choice for service providers whether to reveal customer’s name or ID number via the “Now Serving” screen. However, it’s best for service providers to understand customer’s concern regarding revealing their name or ID number on the “Now Serving” screen as the display screen meant for public view.

For Customers:

We want you to be in control of your personal information. As the customers of any service provider that affiliates with AddPointment, you have a choice whether to disclose your personal information with the service provider. They can only view your profile after sending a permission request to access your profile and receive approval. Otherwise, service providers will only receive information such as your name, booked services and scheduled time, date.

Personal Data Protection Act 2010 (PDPA)

The Personal Data Protection Act is an act enacted by the Malaysia Government in 2010 to protect individual personal data, defining as any information in respect of bookings that relates directly or indirectly to an individual, who is identified or identifiable from that information or other information in possession of the individual. This includes name, address, email, website or other contact details.

Children’s Information

Our Services are not directed to children or persons under 18 and we are not knowledgeable about collecting information from any persons under 18. If you are aware that your child provided us with personal information without your consent, then please contact us to remove the information or terminate any account your child created with us.

You must also be old enough to consent to the processing of your Personal Data in your country (in some countries we may allow your parent or guardian to do so on your behalf).

Changes to our Privacy Policy

If there are any changes made in this Privacy Policy, we will update on this page and revise the updated date at the top of this page. We encourage all users to check on this Privacy Policy to stay informed about how we are helping to protect the personal information we hold.

Contact Us

If you have any questions regarding this Privacy Policy, don’t hesitate to reach out.